After-Sales Service Policy
We are committed to providing customers with reliable products and high-quality service. Our after-sales service policies vary by product category.
Heavy Trucks and Used Vehicle
- Before vehicle delivery, we will perform a basic inspection and cleaning to ensure that major components are functioning properly. All vehicles are covered by the brand’s official warranty policy.
- Used vehicles may exhibit normal wear and tear due to age and usage, which does not constitute a quality issue.
- Upon vehicle pickup, customers must personally review the vehicle’s appearance, configuration, and accompanying documents. Delivery is considered complete upon signature.
Auto Parts
- All parts are packaged and visually inspected before shipment to ensure they meet shipping standards.
- If a part is damaged during shipping or is the wrong model, please contact customer service within 10 calendar days of receipt and provide supporting documentation such as photos or videos.
- Damage caused by incorrect model selection, improper installation, or abnormal use is not covered by our after-sales service.
Return and Exchange Policy
- Returns and exchanges are only accepted in compliance with relevant national and regional laws and regulations.
- Returns and exchanges must maintain the integrity of the product and packaging, and include the original receipts and documentation.
- Shipping, customs duties, and related fees incurred for returns and exchanges are the responsibility of the responsible party.
Complaints and Feedback
If you have any objections or feedback regarding our after-sales service, please contact us through our after-sales hotline, online customer service, or email. We will handle and notify you of the results within 5 business days, and any reasonable feedback will be used to improve our service.
Special Notes
- This policy applies only to customers who purchase products on our platform.
- If service is unavailable due to force majeure, we will do our best to accommodate but will not be held responsible.
- We reserve the right of final interpretation of this policy, and any changes will take effect after being posted on our website.
- If you have any after-sales questions, please contact our after-sales team.
We value the trust of every customer and will continue to optimize our after-sales process to provide you with a smoother and more transparent cross-border purchasing experience.