FAQ
Our heavy trucks, used vehicles, and auto parts are sourced from high-quality suppliers and partner manufacturers in China. They undergo rigorous screening and inspection to ensure they meet export and usage requirements.
Complete vehicles and heavy trucks are generally delivered to designated ports (such as Ganqimaodu, Erenhot, Ceke, etc.) or to customer-specified seaports. We can also tailor delivery to your specific needs.
Yes, we can deliver the parts directly to your address via international logistics, or, if needed, to a designated port for pickup.
Delivery time is affected by a variety of factors, including product type, production efficiency, shipping time, destination, customs clearance procedures, and weather conditions. The specific delivery time can be determined based on product characteristics. We will provide shipping information promptly after shipment so you can track the progress of the shipment.
We have a clear warranty for our vehicles and accessories.
For vehicles, we provide service in accordance with the brand’s official warranty policy. A basic inspection will be performed before delivery.
For accessories, specific warranty services are provided based on the product category, and after-sales service is available for any quality issues not caused by human error. Auto parts are inspected and properly packaged before shipment. If any damage occurs during transportation, please contact customer service within 10 days of receipt.
Yes, we have branches at major ports and can provide customers with customs clearance assistance and related documentation support.
Unless otherwise specified in the contract, the prices on this website are export prices excluding customs duties. Customs duties and import taxes are the responsibility of the buyer.
You can submit an inquiry directly through the “Contact Us” button on the website, or contact our customer service team through WhatsApp/Telegram in the lower right corner of the website to confirm product details, price, and delivery options before placing an order.
Yes, we have partnered repair locations in Mongolia and Russia that provide basic installation, maintenance, and technical support.
You can contact us through our online chat, email, or phone. We will respond to your inquiries as quickly as possible during business hours.